CRM IMPLEMENTATION

We specialize in Salesforce, Siebel and Zendesk CRM implementation.

  •  Service Call Center Solutions
  • Sales & Channel Partner Managment Solutions
  • Marketing, Campaign Management Solutions
  • Analytical Solutions
  • CRM Upgrade Solutions

slide1Eternity’s innovative approach in managing CRM Implementations, Upgrades and Customizations, using its Custom Methodology helps to ensure customers success through every step of a Development and Production Life Cycle. It includes Pre-implementation Analysis and Design, Configuration/Coding/Repository Building, Client side Development, Preparing Custom Repository, Production implementation/upgrade etc.

Additionally Eternity’s following structured Project and Program management methodology assures execution of the CRM Implementations and Upgrades  in a timely and efficient manner.

CRM Project Management

  • Defining Critical Success Factors and measurement criteria at the beginning of the engagement.
  • Co-ownership and combined team approach.
  • Issue tracking, change control & management and defining the communication process.
  • Weekly progress reporting.
  • Phased Delivery with defined deliverables.
  • Quality control as per Client’s QA methodologies.
  • Flexible Project management & Software development approach based on customer choice –
  • Agile/Scrum
  • Waterfall
  • SDLC