- Service Call Center Solutions
- Sales & Channel Partner Managment Solutions
- Marketing, Campaign Management Solutions
- Analytical Solutions
- CRM Upgrade Solutions
Eternity’s innovative approach in managing CRM Implementations, Upgrades and Customizations, using its Custom Methodology helps to ensure customers success through every step of a Development and Production Life Cycle. It includes Pre-implementation Analysis and Design, Configuration/Coding/Repository Building, Client side Development, Preparing Custom Repository, Production implementation/upgrade etc.
Additionally Eternity’s following structured Project and Program management methodology assures execution of the CRM Implementations and Upgrades in a timely and efficient manner.
CRM Project Management
- Defining Critical Success Factors and measurement criteria at the beginning of the engagement.
- Co-ownership and combined team approach.
- Issue tracking, change control & management and defining the communication process.
- Weekly progress reporting.
- Phased Delivery with defined deliverables.
- Quality control as per Client’s QA methodologies.
- Flexible Project management & Software development approach based on customer choice –
- Agile/Scrum
- Waterfall
- SDLC